Returns and refund policy
It’s important to us that customers are happy with their purchase. We go the extra mile to provide you with a comprehensive returns policy to make sure you enjoy the PopUpDesign experience and get the beautiful items you deserve.
We offer clearance, display, warehouse and/or sample products. It’s worth noting that the majority of these products on sale are new, still in boxes, and may not have any imperfections or the imperfections may be quite minor. Any defect or imperfection that is as the product is intended will be identified in the item’s description on the website. So please ensure you have read the description thoroughly before making your purchase.
We strongly recommend you choose carefully when making a purchase as refunds are not provided for change of mind or incorrect selection. We recommend you carefully preview any orders before proceeding with your order.
If you have made a purchase in error, please contact us immediately and we will refund you. Refunds will not be provided after 48 hours after purchase for change of mind or incorrect selection.
On the rare occasion, if your item has arrived and it is incorrect as to what was advertised (such as incorrect colour, size or item) you will be refunded the purchase price and delivery price (if you have opted for and paid for delivery) and the item will be picked up to be returned. Under Australian Competition & Consumer Commission advice, you are entitled to ask for a refund should there be a major problem with the item.
Unfortunately, bulk orders are not refundable due to the large quantity.
Any items returned (in the same condition they were sent) between 48 hours from purchase and 2 DAYS after delivery will be issued a refund or store credit (to be used within 12 months ), unless it’s for change of mind or incorrect selection.
To enact a return please email us as soon as possible. If you make an error please contact our online store immediately for assistance at support@popupdesign.com.au